I Don't know how some of you got mod/helper if this is how you provide customer support honestly shocked at this terrible service. First off I am being completly ignored/ all my questions ignored, then you provide generic response that makes no sense at all. Like how can I play MC two days ago but now my pc can't handle it? Provide some explanation of how that is even possible because it is not even feasible so either 

a) provide proper response with actual feedback or 

B) stop being a mod/helper if you cannot provide customer service