Put the summary of the bug you're having here

What I expected to happen was...:
Describe what you thought should happen here

I expected the game I paid for to be downloaded.

What actually happened was...:
Describe what happened here

Nothing has downloaded (launcher crashes) and I have disabled all security on my computer to try the troubleshooting you gave on your site. All failed. Very disappointed and almost ready for a refund if this isn't resolved immediately.
Steps to Reproduce:
1. Put a step by step guide on how to trigger the bug here
2. ...
3. ...