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  1. Minecraft Launcher
  2. MCL-19580

We cannot sign-in to Minecraft

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    • Icon: Bug Bug
    • Resolution: Awaiting Response
    • None
    • 2.2.3965 (Windows)
    • Minecraft Launcher
    • None
    • Windows 10,
    • Unconfirmed

      We cannot sign-in to Minecraft.  We migrated our Mojang account on 9/3/21 and I've tried using our old sign-in password with this email and I've tried using this email with my Microsoft password.  I can sign into Minecraft.net which displays our profile information.
        We deleted the shortcut that was on our PC and reinstalled after the migration was complete.  I DID have a pre-existing Microsoft account which could be part of the problem?  The version on the Minecraft Launcher says it is 2.23965

            Unassigned Unassigned
            DogMan1 Karen Reeves
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              Created:
              Updated:
              Resolved: