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  1. Minecraft Launcher
  2. MCL-21379

"Sorry! We were unable to get your account information. Please restart your launcher."

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    • Icon: Bug Bug
    • Resolution: Invalid
    • None
    • 2.3.136 (Windows), 2.3.136 (New Windows App)
    • Minecraft Launcher
    • None
    • Windows 10 20H2
      i7-6700k 4.0gHz
      NVIDIA GEFORCE GTX 1660 SUPER 6GB
      32gB RAM 3200mHz
      Latest Java Version
    • Unconfirmed

      I wanted to get onto Minecraft today, but when I launched it, I kept getting this error: "Sorry! We were unable to get your account information. Please restart your launcher.". The launcher thinks that I don't own the game, despite me having owned the game for quite a long time, on a Mojang account (I have migrated already). Even on the normal Windows app (not the one from the Windows store), they think I don't have the game, and not even the website thinks I have the game! I reinstalled both the Windows Store app and the Windows 7/8 app and cleared my Temp folders before doing so, and I'm still being presented with this issue. I really don't want to buy the game, and I don't want to lose my pre-existing account to whatever bug this is. I really just hope that this is something fixable and something that was a user error.

            Unassigned Unassigned
            phoondos Kevin
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              Created:
              Updated:
              Resolved: