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  1. Minecraft Launcher
  2. MCL-24054

Unable to install bedrock edition because of verification issue.

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    • Icon: Bug Bug
    • Resolution: Awaiting Response
    • None
    • 2.16.12 (Win 10/11)
    • Minecraft Launcher
    • None
    • Unconfirmed

      I am unable to install bedrock edition through any service and I keep getting the message "Unable to verify what products you own. Please check your internet connection" and when I press install, I get the screen attached. I have left it on this screen overnight, and I have a stable internet connection. When I tried to install it through the Xbox app, less than one second after pressing install, it said the game was ready and when I clicked play the Xbox app crashed. When I reopened both the launcher and the Xbox app, they both showed nothing had been installed. I have repeated those processes multiple times. I can install java edition and I can play bedrock on other computers through the same account.

      Heres what I have done:

      • restarted the launcher 
      • uninstalled and reinstallled the launcher 
      • tried to install through the Xbox app 
      • restarted windows
      • updated windows
      • signed out of the MS store, Xbox app, and launcher. Then uninstalled and reinstalled the launcher and signed back into everything
      • checked the firewall
      • made sure my account was not in minor mode
      • reset the launcher in settings

       

            Unassigned Unassigned
            Bluejay1114 Bluejay1114
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              Created:
              Updated:
              Resolved: