Is this really how you treat your customer when they tell you they have a problem ?

i made a complaint " https://bugs.mojang.com/browse/MCL-9736 " yesterday asking for help, telling you that a solution didn't work and you tell me to go do the same solution ?

I DID IT THREE TIMEESSSS, stop caring about disclosing issues WHEN YOU DONT PUT AN EFFORT INTO SOLVING THEM

i am so displeased with Mojang mods 0/10 for communication and help.