Every time I try to dress up my character or make a new one, the item I want to equip does not load. Also, when I am able to sign in on PC and on Mobile and create a character, but when I log into PlayStation, the character that I've created does not show up. Instead, there's a button where the character should be that says "reload" and a message on top that says "Character failed to load". I'm also unable to equip any of the realms plus skins either. This has been happening for months. I would like to get this resolved please.