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  1. Minecraft (Bedrock codebase)
  2. MCPE-160320

Installation fails on Snapdragon ARM64 devices

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    • Icon: Bug Bug
    • Resolution: Awaiting Response
    • None
    • 1.19.11 Hotfix
    • None
    • Unconfirmed
    • Windows

      I am unable to install Minecraft for Windows (Bedrock) on my ARM64 Snapdragons. (SQ1 + SD850) It seems to work fine on my Intel devices.
      Symptoms + Steps to repro:

      Get a Snapdragon on Sun Valley 2 preview (any version).

      FROM STORE:
      1. Click "Install" button, wait 10-15 seconds
      2. Message: "Error. Something happened at our end".

      FROM minecraft.net/download
      1. Download and run installer, wait about 1 minute
      2. unspecified Error, installation fails

      This happens on both my Snapdragons, so I don't think it is an issue with the devices.

      According to this: Minecraft Bedrock Installation Issues FAQ – Home, ARM64 / Snapdragon devices are supported, so something must be broken.

      Let me know what I can do to help troubleshoot. Thanks!

      Canceled my real subscriptions in the meantime, as I can't decently play anymore.

            Domc Dom Cote
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              Created:
              Updated:
              Resolved: