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  1. Minecraft (Bedrock codebase)
  2. MCPE-183765

Connectivity issue on certain ISPs

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • None
    • 1.21.1 Hotfix, 1.21.20, 1.21.30, 1.21.31 Hotfix, 1.21.41 Hotfix, 1.21.43 Hotfix, 1.21.50, 1.21.51 Hotfix
    • None
    • Community Consensus
    • Android
    • 1344406

      Dear Mojang Studios Support Team,

      I hope this message finds you well. I am writing to report an issue I have been experiencing with Minecraft Pocket Edition. Whenever I attempt to connect to servers within the game while using my Internet Service Provider's (Jio, in India) 5G network, the connection fails, and I receive a "Disconnected from the server" message.

       

      Interestingly, this issue does not occur when I switch to Jio's 4G network; the game connects to the servers without any problems on 4G. The problem seems to be specific to the 5G network.

       

      Here are some details that might be helpful:

      • Device: Motorola G64 5g
      • Operating System: Android 14
      • Minecraft Pocket Edition Version: 1.21.1.03
      • Internet Service Provider: Jio (India)
      • Network Type with Issue: 5G
      • Network Type without Issue: 4G

      I have tried restarting my device, reinstalling the game, and even resetting network settings, but the issue persists. I would appreciate any assistance you can provide in resolving this connectivity problem.

      Thank you for your attention to this matter.

      Best Regards,

      Die Hard Minecraft fanboy

            keshav_chhonkar_ keshav_chhonkar_
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              Created:
              Updated:
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