This happens with both already existed skins and newly created, after creating character/uploading classic skin in the Dressing Room and after that close/re-open the game as a result you will get a message at the top that says “Failed to reload character 1. You can reload it from your profile” but when you try to reload the character it will just keeps saying endlessly Failed to reload character 1. You can reload it from your profile.

The only way to temporarily fix this issue is to delete and create the character/upload classic skin again, but upon restart you still will get the same bug.

Especially this bug occurs really frequently when you’re using multiple devices with the same Microsoft account. Even if this multiple devices similar like iPhone and iPad