The character creation for Bedrock PS4 tends to have a bug of crashing the game and very slow loading times for all sections, aside from the skin pack/Classic Skins section.
Any section tends to load very slowly, even if they all come from the same source of selections. I get it that the version is fairly new, but it seems that these slow loading times can turn into the game crashing (CE-34878-0) and sometimes just freezing the game entirely. There are also times that characters won't load during the time that the game is signing you into your Xbox account (if you linked it already). This, of course, is inconvenient. You are able to reload the character, but it will reset it to a default skin (Alex or Steve), and be uncoustumizable, forcing the player to delete the character and recreate it.