Uploaded image for project: 'Minecraft (Bedrock codebase)'
  1. Minecraft (Bedrock codebase)
  2. MCPE-62421

Error Number -9

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    • Icon: Bug Bug
    • Resolution: Fixed
    • 1.16.0
    • 1.16.0.66 Beta, 1.16.0.63 Beta, 1.16.0.61 Beta, 1.16.0.60 Beta, 1.16.0.59 Beta, 1.16.0.58 Beta, 1.16.0.55 Beta, 1.15.0.51 Beta, 1.14.30.51 Beta, 1.14.20 Hotfix, 1.14.1 Hotfix, 1.14.30 Hotfix, 1.14.60 Hotfix
    • Confirmed
    • Multiple
    • 334008

      Workaround

      We have confirmed that a message stating "Account Error" with code "-9" sometimes displays inappropriately when you open Minecraft. Here are some workarounds you can try:

      • Check your internet connection: fully close the Minecraft app, confirm that you are connected to the internet, and then re-launch Minecraft. (Since version 1.14.20, "Account Error -9" displays whenever you launch Minecraft while offline. The "account error" displays even on Minecraft installs that have never logged in to any account.)
      • Check that the operating system on your device is updated.
      • On PS4, do not use Remote Play. (Account Error -9" reportedly occurs when using Remote Play on PS4.)
      • Sign out of your Microsoft/XBoxLive account on every device other than the one you are using to connect to Minecraft.
      • Reset the password on your Microsoft/XboxLive account.
      • Disable automatic updates for resource packs in the Minecraft Settings>Profile screen.

      My son cannot play the game or the worlds he has bought. We get this error: There is an Error With your Account. You Will Be Unable To Use The Marketplace Until We Have Resolved This Issue. If This Issue Persists for several days Please Contact Support."

       

      We cannot open minecraft on his ipad pro. I have changed my xbox password just to see if that helps, switched on and off again but don't want to delete app as worried about loosing progress to worlds. Please can you fix. Not sure of the version we are on.

        1. Новый проект.mp4
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          Sergei Ivanov
        2. WIN_20200603_14_14_37_Pro.jpg
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          Ava Miller
        3. screenshot.png
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          Mert Akın
        4. Screenshot_20200624-084207_Software update.jpg
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          Neil Gibbs
        5. Screenshot_20200623-191746_Minecraft.jpg
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          Will Harding
        6. Screenshot_20200623-191623_Minecraft-1.jpg
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          Will Harding
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          Will Harding
        8. Screenshot_20200623-173153_Minecraft.jpg
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          Neil Gibbs
        9. Screenshot_20200617-140903_Software update.jpg
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          Michal Vorobets
        10. Screenshot_20200617-125100_Software update.jpg
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          Neil Gibbs
        11. Screenshot_20200527-174255_Minecraft.jpg
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          Izak Dahlberg
        12. Screenshot_20200523-184453_Minecraft.jpg
          1.33 MB
          Benjamin Mak
        13. Screenshot_20200523-184427_Minecraft.jpg
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          Benjamin Mak
        14. Screenshot_20200522-212544_Minecraft.jpg
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          Tamer Mert Biçici
        15. Screenshot_20200520-163621_Minecraft.jpg
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          MattheusLeitte
        16. Screenshot_20200519-173542_Minecraft-1.jpg
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          JohnsonPua
        17. Screenshot_20200519-173542_Minecraft.jpg
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          JohnsonPua
        18. Screenshot_2020-05-16-12-09-16-91.png
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          Drageon DB (Dragonborn)
        19. Screenshot_20200507-010055_Minecraft.jpg
          1.22 MB
          Taylor Laine
        20. Screenshot_20200428-082513_Permission controller.jpg
          264 kB
          Michal Vorobets
        21. Screenshot_20200423-002539_Minecraft.jpg
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          Caio Vinicius da Silva Souza
        22. Screenshot_20200418-182237_Minecraft.jpg
          1.22 MB
          Soros György
        23. Screenshot_20200416-182648_Minecraft.jpg
          1.41 MB
          Maks Krisian
        24. Screenshot_20200416-182435_Minecraft.jpg
          1.26 MB
          Maks Krisian
        25. Screenshot_20200416-091159_Minecraft.jpg
          1.10 MB
          Corie O'Grady
        26. Screenshot_20200415-224929_Minecraft.jpg
          1.33 MB
          Alex Liang
        27. Screenshot_20200413-234717_Minecraft.jpg
          1.30 MB
          Alex Liang
        28. Screenshot_20200412-185627_Minecraft.jpg
          1.26 MB
          Kibin81
        29. Screenshot_20200405-130239_Minecraft (1).jpg
          1.36 MB
          Michal Vorobets
        30. Screenshot_20200405-130229_Minecraft.jpg
          1.22 MB
          Michal Vorobets
        31. Screenshot_1589129487.png
          1.35 MB
          Corie O'Grady
        32. No account Account Error -9.mp4
          3.04 MB
          [Mod] GoldenHelmet
        33. Minecraft_2020-05-09-18-26-14.jpg
          1.27 MB
          Joanna Harrison
        34. Minecraft_2020-05-09-18-25-51.jpg
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          Joanna Harrison
        35. IMG_8810.jpg
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          Tim
        36. IMG_8808.jpg
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          Tim
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          Tim
        38. F4D9A000-9A8D-412C-A9C6-F93CE5000150.png
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          Amphy2k
        39. EF030407-5665-4DC1-AF1E-828EE035BB47.jpeg
          1.70 MB
          Sarah DeFoor
        40. 92169658_222913712358977_1604599713066123264_n.jpg
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          sonchai oomsaen
        41. 92129542_157844865479332_815102002991202304_n.jpg
          129 kB
          sonchai oomsaen
        42. 20200329_193732.jpg
          5.00 MB
          Christopher Edwards

            cannotloginminecraft Elaine Millward
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              Created:
              Updated:
              Resolved:
              CHK: