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  1. Mojang Web Services
  2. WEB-2321

The support system does not handle support request properly

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    • Resolution: Fixed
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      On May 1, I signed up for Minecraft Realms. The purchase was successful, Apple account shows that I have an active subscription. However every time I try to create a Realms I receive an error message saying "Something went wrong. Your purchase succeeded but we couldn't create your realm right now. Try again later".
      EVERY time i filed a support request (about 10 or 12 times) about being unable to create a Realms I receive an automatic response saying:

      "It appears your request is about the Windows 10 code promotion that ended on April 20, 2020. If your request was about something different, check our help pages. If you don’t find an answer there, please send a new help ticket."

      And after that my support ticket gets closed so I have NO way to follow up on my request besides creating a new ticket, which of course gets EXACTLY the same response. 

            Unassigned Unassigned
            rustrans Ruslan
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