After a service request was made to Minecraft help (the help server connected to Minecraft.net), I received a response that a ticket was made.  

The response has a shaded line at the top saying: 

.     ##- Please type your reply above this line -##

This implies that an email response would be appropriate. 

After sending an update that this thread exists, I received a new message thread from MinecraftHelp.Zendesk with this response: 

.     ##- Please type your reply above this line -##
Messages sent to this address are not monitored and you will not receive a response.

If you are trying to respond to an open ticket that you filed with Minecraft support, please respond to the message from your email inbox rather than writing to this address.

If you are trying to notify us of a new issue, please fill out our intake form at help.minecraft.net
This email is a service from Minecraft Help. Delivered by Zendesk | Privacy Policy
 
 
I also got a response to my response in the email thread referencing the service ticket number.  The response notified that a service order ticket had been opened with a new number.  This must be skewing communication and duplicating tickets.